HOW TO: Maintain a Website – what do you need to know?

by | Jun 19, 2023 | Burning Questions

Maintaining a website is a crucial aspect of running a successful online presence, and it involves various considerations and tasks to ensure its smooth operation, security, and performance. In this article, we will delve into several key questions regarding website maintenance, ranging from the typical cost of standard maintenance packages in the UK to common problems that can arise during the maintenance process. We will explore the comparisons between basic and premium maintenance packages, as well as highlight some of the top-rated website maintenance services available in the UK.

Additionally, we will discuss strategies for choosing the right maintenance package for your specific needs, and examine how the maintenance of different types of websites, such as static and dynamic sites, WordPress, Drupal, Magento, and Umbraco, compares. Furthermore, we will provide insights into best practices for keeping a WordPress website updated and secure, as well as for managing Drupal, Magento, and Umbraco websites. Lastly, we will explore how to maximize the value for money when it comes to website maintenance and evaluate the quality of maintenance services. By addressing these questions, we aim to equip you with the knowledge and understanding necessary to effectively maintain your website and ensure its optimal performance in the ever-evolving online landscape.

1. How much does the standard website maintenance usually cost in the UK?

The cost of standard website maintenance in the UK can vary depending on several factors, such as the complexity of the website, the size of the website, the frequency of updates required, and the specific services included in the maintenance package. On average, you can expect to pay between £50 and £150 per month for basic website maintenance.

Basic website maintenance typically includes tasks such as regular backups, software updates, security monitoring, and content updates. However, additional services such as SEO optimization, performance optimization, and advanced security measures may increase the cost.

It’s important to note that some website maintenance companies offer different tiers or packages with varying levels of service. The cost will usually increase as you move up to more comprehensive and premium maintenance packages.

To get an accurate estimate for website maintenance, it’s recommended to contact several reputable website maintenance providers in the UK and discuss your specific requirements with them. They can provide you with detailed pricing based on your website’s needs.

2. What common problems might one encounter when maintaining a website?

Maintaining a website can come with several common problems that website owners may encounter. These issues can include:

  • Software and Plugin Updates: Failing to regularly update the website’s software, content management system (CMS), and plugins can lead to compatibility issues, security vulnerabilities, and potential website downtime.
  • Security Breaches: Websites are often targeted by hackers and malicious actors. Without proper security measures in place, a website can be vulnerable to attacks, data breaches, and malware infections.
  • Broken Links: Over time, links within a website can break due to changes in URL structures, content removal, or external website changes. Broken links negatively impact user experience and can harm search engine rankings.
  • Website Speed and Performance: Slow-loading websites can frustrate users and result in high bounce rates. Optimizing website speed and performance is crucial for retaining visitors and improving search engine rankings.
  • Content Management: Managing and updating website content can be a challenge, especially for larger websites with extensive content. Inconsistent formatting, outdated information, and poor organization can make the website appear unprofessional.
  • Mobile Responsiveness: With the increasing use of mobile devices, ensuring a website is responsive and functions properly on different screen sizes is essential. Failure to do so can lead to a poor user experience and decreased traffic.

These are just a few examples of the common problems that website owners may face when maintaining their websites. Regular monitoring, proactive maintenance, and timely troubleshooting can help mitigate these issues and ensure the smooth operation of a website.

3. How do basic and premium website maintenance packages compare?

Basic and premium website maintenance packages offer different levels of service and support. Here’s a comparison between the two:

Basic Website MaintenancePremium Website Maintenance
Regular backupsRegular backups
Software updatesSoftware updates
Security monitoringEnhanced security monitoring
Content updatesAdvanced content updates
Basic performance optimizationAdvanced performance optimization
Basic SEO optimizationAdvanced SEO optimization

Premium website maintenance packages generally offer additional features and more comprehensive services compared to basic packages. This can include enhanced security monitoring, advanced content updates, advanced performance optimization, and advanced SEO optimization.

The choice between basic and premium website maintenance packages depends on your specific needs and budget. If you have a small website with minimal traffic and limited content updates, a basic package might suffice. However, if you have a larger website with frequent content updates, higher traffic, and a need for advanced security and performance measures, a premium package would be more suitable.

It’s recommended to consult with website maintenance providers to discuss your requirements and choose a package that aligns with your goals and budget.

4. What are some top results in when looking website maintenance services in the UK?

Few top results when looking for a UK website suport include:

  • Toast:  provides monthly or ad-hoc maintenance services for websites, including content updates, SEO assistance, technical optimization, and more. They support various content management systems such as WordPress, WooCommerce, Shopify, Wix, Squarespace, and HTML sites. Toast Design offers different website maintenance plans called SiteCare, with varying levels of support and services. They have plans suitable for small blogs, SMEs, e-commerce sites, and larger corporate websites. The prices for their plans start from £40 per month, and they also offer bespoke plans tailored to specific needs. Toast Design Agency is a UK-based company and provides jargon-free support, allowing clients to directly communicate with their team of developers, designers, and copywriters. They emphasize being a creatively led agency, offering a range of services beyond technical support, such as strategic assistance, design for print, copywriting, social media management, and branding.
  • Wirebox: offers website support and maintenance services. They provide assistance with updating content, making changes, and ensuring security for clients’ online presence. Wirebox’s support and maintenance agreements cover tasks such as monitoring websites for issues, optimizing performance, and providing instant alerts for security breaches. They offer an all-in-one package with transparent monthly costs and round-the-clock maintenance. The company has a dedicated support team available through call and email, and they handle requests using a ticket support system. Wirebox maintains websites, databases, and APIs by applying regular updates and security patches. They work with programming languages like Python, PHP, and .NET, as well as content management systems such as WordPress, Wagtail, Drupal, and more. The cost of their services depends on individual needs, with packages typically including a set number of monthly hours. Wirebox has received positive feedback from clients, highlighting their trustworthiness, capability, and ability to deliver projects on time and within budget. The company can be contacted through their website for inquiries and project discussions.
  • Peach Loves Digital: offers monthly website support and maintenance services starting at £39.99 per month. Their comprehensive services include website updates, security monitoring, backup and disaster recovery, performance optimization, technical support, and content management. They support various technologies such as Shopify, WordPress, WooCommerce, Magento, Drupal, Joomla, Wix, and their own website creation technology. Peach Loves Digital customizes support and maintenance plans based on the specific needs and goals of businesses. They emphasize the importance of keeping websites running smoothly and provide peace of mind to clients. The company also offers a brand effectiveness score assessment and supports e-commerce growth services and funding. Their website provides information about the company, careers, a blog, and links to their social media accounts. Peach Loves Digital is based in the United Kingdom.
  • ALT Agency: offers website maintenance packages and management services to help businesses keep their websites up to date and running smoothly. They provide general updates, new developments, and SEO assistance through their maintenance packages. The company emphasizes the importance of website maintenance in ensuring optimal performance, security, and visibility. They offer various packages and flexible options based on the specific needs and budget of clients. ALT Agency also highlights the connection between website design and maintenance, emphasizing the need for constant tweaks and updates to stay ahead of changes and trends. They provide website maintenance for different platforms, including WordPress, and offer services such as security updates, speed optimization, and content updates. ALT Agency showcases their portfolio and testimonials to demonstrate their expertise and the benefits of their website maintenance services.

These are just a few examples of the top search results for website maintenance services in the UK. It’s recommended to research and compare different service providers, read customer reviews, and consider their specific offerings and pricing to determine the best fit for your website maintenance needs.

5. How do you choose the right website maintenance package for your needs?

Choosing the right website maintenance package for your needs involves considering several factors. Here’s a step-by-step guide to help you make an informed decision:

  1. Assess Your Requirements: Start by evaluating your website’s specific needs. Consider aspects such as the size of your website, the frequency of content updates, the level of security required, and any additional features or functionalities you may need.
  2. Research Maintenance Packages: Research different website maintenance providers and their packages. Look for packages that align with your requirements and offer the necessary services, such as regular backups, software updates, security monitoring, content updates, performance optimization, and SEO optimization.
  3. Compare Pricing: Compare the pricing structures of different maintenance packages. Consider both the upfront costs and any ongoing monthly fees. Ensure that the chosen package provides good value for money based on the services included.
  4. Read Customer Reviews: Read reviews and testimonials from customers who have used the website maintenance services you areconsidering. Pay attention to feedback regarding customer support, reliability, and the effectiveness of the services provided.
  5. Seek Recommendations: Seek recommendations from trusted sources, such as colleagues, industry peers, or professional networks. Their experiences and insights can help you narrow down your options.
  6. Request Consultations: Contact the shortlisted website maintenance providers and request consultations. Discuss your requirements, ask any questions you may have, and assess their responsiveness and willingness to accommodate your needs.
  7. Consider Scalability: If you anticipate your website’s growth in the future, consider a maintenance package that can accommodate your scalability requirements. This ensures that your chosen provider can support your website’s needs as it expands.
  8. Make an Informed Decision: After considering all the above factors, weigh the pros and cons of each website maintenance package and make an informed decision that best suits your website’s needs, budget, and long-term goals.

By following these steps, you can choose the right website maintenance package that will help keep your website secure, updated, and running smoothly.

6. How does the maintenance of a static website compare to a dynamic one?

The maintenance requirements for static and dynamic websites can differ in several aspects:

Content Updates: Static websites typically have fixed content that rarely changes. Maintenance for static websites mainly involves occasional content updates, such as adding new pages or updating existing information. Dynamic websites, on the other hand, often rely on a content management system (CMS) and database-driven content. Maintenance for dynamic websites includes regular content updates, managing database connections, and ensuring data integrity.

Software Updates: Both static and dynamic websites require regular software updates to maintain security and compatibility. However, dynamic websites may have additional software components, such as CMS, plugins, or frameworks, which require more frequent updates to address security vulnerabilities and ensure smooth functioning.

Performance Optimization: Dynamic websites typically involve more complex coding and database interactions, which can impact performance. Therefore, dynamic website maintenance may involve performance optimization techniques like caching, query optimization, and code optimization to improve page load times. Static websites, being simpler in nature, generally have fewer performance optimization needs.

Security Considerations: Both static and dynamic websites need security measures to protect against vulnerabilities and attacks. However, dynamic websites, with their interactive features and user input capabilities, may require additional security measures like form validation, input sanitization, and user authentication to prevent data breaches or hacking attempts.

Scalability: Dynamic websites often offer more scalability options due to their flexible architecture and database-driven content. Maintenance for dynamic websites may involve scaling the server infrastructure, load balancing, and managing database growth. Static websites, being less scalable by nature, generally have simpler infrastructure requirements.

In summary, while both static and dynamic websites require regular maintenance, dynamic websites often have more complex maintenance needs due to their interactive nature, CMS usage, database dependencies, and scalability considerations.

7. How do you keep a WordPress website updated and secure?

Keeping a WordPress website updated and secure involves several best practices. Here’s a guide to help you maintain the security and functionality of your WordPress website:

  1. Update WordPress Core: Regularly update your WordPress installation to the latest version. This ensures that you have the latest security patches and bug fixes.
  2. Update Themes and Plugins:Keep your themes and plugins up to date. Developers often release updates to address vulnerabilities and improve performance.
  3. Use Secure Themes and Plugins: Only install themes and plugins from trusted sources. Avoid using pirated or nulled themes/plugins, as they can contain malicious code.
  4. Strong User Passwords: Encourage users to create strong passwords and enforce password complexity requirements. Consider using a plugin to enforce strong passwords.
  5. Limit Login Attempts: Install a plugin that limits the number of login attempts to protect against brute-force attacks.
  6. Implement Two-Factor Authentication (2FA): Enable 2FA for added security. This requires users to provide a second form of verification, such as a code sent to their mobile device, along with their password.
  7. Regular Backups: Implement a reliable backup solution to regularly back up your WordPress site. In the event of a security breach or website failure, backups ensure you can restore your site to a previous state.
  8. Use Security Plugins: Install reputable security plugins that offer features such as malware scanning, firewall protection, and vulnerability detection.
  9. Disable File Editing: Prevent unauthorized access by disabling file editing through the WordPress dashboard. This reduces the risk of attackers modifying your theme or plugin files.
  10. Monitor Website Activity: Keep an eye on your website’s activity using a security plugin or monitoring service. Look out for any suspicious activity, such as unauthorized login attempts or changes to your files.
  11. Regularly Scan for Malware: Perform regular malware scans to detect and remove any malicious code that may have infected your WordPress site.

By following these best practices, you can significantly enhance the security of your WordPress website and reduce the risk of vulnerabilities and attacks.

8. What are the best Drupal website maintenance practices?

Maintaining a Drupal website involves implementing best practices to ensure its security, performance, and functionality. Here are some key Drupal website maintenance practices:

  • Regular Updates: Keep your Drupal installation, modules, and themes up to date. Developers frequently release updates to address security vulnerabilities, bugs, and improve performance.
  • Backup Your Website: Regularly back up your Drupal site and its database. Backups are essential for disaster recovery and restoring your site in case of data loss or security breaches.
  • Monitor Security Advisories: Stay informed about the latest security advisories and patches released for Drupal core and contributed modules. Subscribe to the Drupal security mailing list to receive updates.
  • Secure User Accounts: Enforce strong passwords for user accounts, implement a password policy module if needed, and regularly audit user accounts to remove inactive or suspicious accounts.
  • File and Folder Permissions: Set appropriate file and folder permissions to restrict access and prevent unauthorized modification or execution of files.
  • Implement Security Modules: Install security modules such as Security Kit, Login Security, and Captcha to enhance security measures and protect against common vulnerabilities.
  • Monitor Website Performance: Regularly check your Drupal website’s performance using tools like Drupal’s built-in performance monitoring or third-party services. Optimize database queries, enable caching, and optimize images to improveperformance.
  • Test and Review Updates: Before applying module or core updates on your live website, test them on a development or staging environment to ensure compatibility and avoid potential issues.
  • Implement Content Workflow: Establish a content workflow to manage content updates, revisions, and publishing permissions. Use modules like Workbench Moderation or Workflow to facilitate the content management process.
  • Regularly Review and Clean Up: Periodically review your Drupal site’s modules, themes, and content. Remove unused or outdated modules and themes, and clean up unused or irrelevant content.

By following these Drupal website maintenance practices, you can ensure the security, performance, and longevity of your Drupal site.

9. How do you manage Magento website updates?

Managing Magento website updates is crucial to maintain the security, performance, and functionality of your e-commerce site. Here are some steps to effectively manage Magento website updates:

  1. Stay Informed: Keep up to date with the latest Magento releases, security patches, and module updates. Subscribe to Magento’s security notifications and follow official Magento channels for updates.
  2. Backup Your Website: Before applying any updates, create a full backup of your Magento website and its database. This ensures you have a restore point in case anything goes wrong during the update process.
  3. Test Updates in a Staging Environment: Set up a staging environment to test updates before applying them to your live site. Test the updates for compatibility, performance, and any conflicts with customizations or extensions.
  4. Apply Security Patches: Keep your Magento installation secure by promptly applying any security patches released by Magento. Security patches address vulnerabilities and help protect your site from potential attacks.
  5. Update Magento Extensions: Regularly update your Magento extensions to ensure compatibility, security, and performance. Check for updates through the Magento Marketplace or the extension providers’ websites.
  6. Review Release Notes and Changelogs: Before updating Magento or its extensions, review the release notes and changelogs to understand the changes and any potential impact on your site’s functionality.
  7. Test Core and Extension Updates: Test the updated Magento core and extensions thoroughly in your staging environment to ensure they work correctly and do not introduce any new issues.
  8. Consider Customizations: If you have customized your Magento site, carefully assess how updates may affect your custom code. Test and verify that your customizations are compatible with the updated version.
  9. Apply Updates to Live Site: Once you have thoroughly tested updates in the staging environment, apply them to your live Magento site during a maintenance window or during low-traffic periods.
  10. Monitor and Verify: After updating your Magento site, monitor its performance, functionality, and security. Ensure that all features and integrations are working correctly and conduct additional testing if needed.

By following these steps and best practices, you can effectively manage Magento website updates, ensuring your e-commerce site remains secure, optimized, and up to date.

10. How do you ensure the smooth running of an Umbraco website?

To ensure the smooth running of an Umbraco website, you can follow these best practices:

  • Regular Updates:Keep your Umbraco installation, packages, and dependencies up to date. Updates often include bug fixes, performance improvements, and security patches.
  • Backup Your Website: Regularly back up your Umbraco website and its database. This ensures you have a restore point in case of any issues during updates or in the event of data loss.
  • Monitor Performance: Continuously monitor the performance of your Umbraco website. Use tools like Umbraco Heartcore Metrics or third-party performance monitoring tools to identify bottlenecks, optimize code, and improve page load times.
  • Secure User Accounts: Encourage users to create strong passwords and enforce password complexity requirements. Consider implementing additional security measures like two-factor authentication to protect against unauthorized access.
  • Implement Security Measures: Configure security settings in Umbraco, such as enabling SSL, restricting access to sensitive files and folders, and implementing security headers to protect against common web vulnerabilities.
  • Regularly Review and Clean Up: Periodically review your Umbraco installation, packages, and content. Remove any unused or outdated packages and clean up irrelevant or redundant content.
  • Test Updates: Before applying updates to your live Umbraco website, test them on a development or staging environment. This helps identify any compatibility issues or conflicts with customizations.
  • Consider Caching: Implement caching mechanisms to improve the performance of your Umbraco website. Utilize tools like Umbraco’s built-in caching features or third-party caching plugins.
  • Monitor Error Logs: Regularly check Umbraco’s error logs to identify any issues, exceptions, or errors. Address them promptly to ensure the smooth running of your website.
  • Stay Engaged with the Community: Join the Umbraco community forums, attend meetups, and follow official Umbraco channels to stay updated on best practices, new features, and security advisories.

By implementing these best practices, you can maintain the smooth operation, security, and performance of your Umbraco website.

11. How does the maintenance of a WordPress website compare with other CMS platforms?

The maintenance of a WordPress website differs from other CMS platforms in several aspects:

Community and Support: WordPress has a large and active community, which means extensive online resources, forums, and support channels. This makes finding solutions to issues and getting help easier compared to some other CMS platforms.

Ease of Use: WordPress is known for its user-friendly interface and intuitive content management system. It is often considered easier to use and navigate, making it accessible for users of varying technical abilities.

Plugin and Theme Ecosystem: WordPress boasts a vast ecosystem of plugins and themes, offering an extensive range of functionalities and design options. The availability of these plugins and themes contributes to the flexibility and versatility of WordPress websites.

Updates and Security: WordPress emphasizes regular updates to its core software, plugins, and themes to address security vulnerabilities, improve performance, and introduce new features. The update process is usually straightforward, and many security plugins are available to enhance website security.

Customization Options: WordPress provides a high degree of customization through themes, plugins, and code modifications. This enables users to tailor their websites to specific requirements and integrate third-party services with ease.

While other CMS

platforms may have similar maintenance requirements, the specific processes, community support, and available resources can vary. It’s essential to consider the unique characteristics and requirements of each CMS platform when comparing maintenance practices.

12. Compare maintaining WordPress, Drupal, Magento, and Umbraco. Which one is the easiest?

When comparing the ease of maintaining WordPress, Drupal, Magento, and Umbraco, it’s important to consider the following factors:

Installation and Setup: WordPress is often considered the easiest to install and set up due to its user-friendly interface and simplified installation process. Drupal, Magento, and Umbraco may require more technical expertise and configuration steps.

User-Friendliness: WordPress is known for its intuitive interface, making it easier for non-technical users to manage content and perform basic maintenance tasks. Drupal and Umbraco have more learning curves and may require some technical knowledge, while Magento is geared towards e-commerce and can have a steeper learning curve.

Flexibility and Customization: WordPress offers a wide range of themes and plugins, allowing for extensive customization without advanced technical skills. Drupal offers high customization potential but can require more technical expertise. Magento offers robust e-commerce capabilities but may require specialized knowledge. Umbraco provides flexibility but may have a steeper learning curve for customization.

Community and Resources: WordPress has a large community, extensive documentation, and a wide range of online resources, making it easier to find answers and support. Drupal also has an active community, but its learning curve may require more effort to find solutions. Magento and Umbraco have smaller communities, and resources may be relatively more limited.

Considering these factors, WordPress is generally considered the easiest to maintain among the four CMS platforms due to its user-friendly interface, extensive community support, and vast ecosystem of themes and plugins. However, the ease of maintenance may also depend on individual familiarity, technical expertise, and specific project requirements.

13. How can you get the best value for your money when it comes to website maintenance?

To get the best value for your money when it comes to website maintenance, consider the following tips:

  • Assess Your Needs: Evaluate your website’s specific requirements and prioritize the maintenance tasks that are most important for your business. This helps you focus on the services that provide the most value.
  • Compare Packages: Research and compare different website maintenance packages from reputable providers. Look for packages that offer the services you need at competitive prices.
  • Consider Long-Term Partnerships: Establishing a long-term partnership with a reliable website maintenance provider can often lead to cost savings and personalized support. Providers may offer discounts or tailored packages for long-term clients.
  • Bundled Services: Some providers offer bundled services that combine website maintenance with other related services such as hosting, domain registration, or SEO. Bundled packages can provide cost savings and convenience.
  • Quality over Price: While cost is important, prioritize quality and reliability when choosing a website maintenance provider. A low-cost option may not provide the level of service or support you require, leading to potential issues in the long run.
  • Ask for Testimonials or Case Studies: Request testimonials or case studies from the website maintenance providers you are considering. These can provide insights into their track record, customer satisfaction, and the value they bring to their clients.
  • Flexibilityand Scalability:Choose a website maintenance package that offers flexibility and scalability. This allows you to adjust the services and level of support as your website grows and your needs change.
  • Consider DIY Options: Depending on your technical skills and available resources, you may be able to handle certain maintenance tasks yourself. This can help reduce costs but ensure you have the necessary expertise.

By considering these tips, you can maximize the value you receive from website maintenance services while staying within your budget.

14. How do you evaluate the quality of website maintenance services?

When evaluating the quality of website maintenance services, consider the following factors:

  • Reputation and Experience: Research the reputation and experience of the website maintenance provider. Look for reviews, testimonials, and case studies to gauge their track record and the satisfaction of their clients.
  • Service Offerings: Assess the range and depth of services offered by the provider. Ensure that their services align with your specific needs, such as regular backups, software updates, security monitoring, performance optimization, and content management.
  • Technical Expertise: Evaluate the technical expertise of the provider’s team. Check if they have certifications, relevant experience, or a demonstrated understanding of the technologies and platforms you are using.
  • Response Time and Support: Consider the provider’s response time and support channels. Prompt and reliable support is crucial when issues arise or updates need to be implemented. Look for providers that offer responsive communication and reliable customer support.
  • Security Measures: Assess the provider’s security measures, such as malware scanning, vulnerability assessments, and data protection protocols. Ensure they follow industry best practices to keep your website secure.
  • Communication and Transparency: Look for providers that prioritize clear communication and transparency. They should provide regular updates on the maintenance activities performed, progress reports, and transparent pricing structures.
  • Client References: Request references from the provider’s existing clients. Reach out to them to gather firsthand feedback on the quality of the services, reliability, and overall satisfaction.
  • Contracts and Service Level Agreements (SLAs): Review the provider’s contracts and SLAs. Pay attention to the terms, cancellation policies, and guarantees they provide to ensure you have a clear understanding of the agreement.

By evaluating these factors, you can make an informed decision about the quality and reliability of website maintenance services and choose a provider that meets your specific needs.

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