AI-Enabled Websites

The Website Problems You Never Have to Find Out About

A site that is not actively maintained degrades: plugin conflicts, security gaps, and slow page speed are not risks, they are certainties. We monitor, patch and fix before any of it reaches your visitors.

Get a free site health checkSee support work we have delivered

Free. No pitch. A real person replies within one working day.

Two colleagues checking a website together on a dual monitor setup
99.95%Average uptime across managed sites
<1hrAverage support response time
24/7Monitoring with instant alerting
100%Daily backup coverage
What We Do

What Our Support Covers

Most website owners only think about support once something has already broken. Six pieces of work, running every week, so it never gets that far.

Continuous Monitoring

We check your website every minute, so an issue is usually fixed before you know it existed.

  • Uptime, speed and SSL checked every 60 seconds
  • Core Web Vitals tracked against real thresholds
  • Instant alerting straight to our team

Proactive Maintenance

Routine updates handled on a schedule, not when something forces the issue.

  • WordPress core, plugin and theme updates
  • Every update tested in staging first
  • PHP version and database housekeeping

Performance Management

Sites slow down on their own. We keep pulling yours back.

  • Image, database and plugin bloat cleared regularly
  • Target of 90+ PageSpeed and sub-2-second loads
  • Hosting-level bottlenecks flagged and fixed

Security Protection

Daily backups mean the worst case is a fast restore, not a lost week.

  • Firewall, malware scanning and brute-force protection
  • File integrity monitoring
  • Daily backups with tested restoration

Direct Developer Access

You reach a developer who knows your site, not a ticket queue.

  • One-hour response during business hours
  • Critical issues handled around the clock
  • Content, bug fix and design requests all in scope

Hosting Management

Your infrastructure, configured properly and kept that way.

  • Server config, caching and CDN management
  • SSL certificates, email and DNS handled for you
  • Works with your existing host or ours
Client Results

Support Work We Can Point At

EXPRE was recognised as Business Web Support Provider 2023 and 2024 at the SME UK Enterprise Awards. Four examples of that work below.

How We Work

How Your Support Starts

Taking over an existing site is the anxious part. Here is exactly how we do it, with no downtime.

1

Day 1 to 2: Audit and access

We review your current setup: hosting, plugins, security posture, backup coverage and performance. Access is handed over on your terms, and nothing changes on your live site during this stage.

2

Day 3 to 5: Baseline and priorities

Monitoring goes live immediately. Any urgent risks we find in the audit are flagged and agreed with you before we touch anything, then fixed. You get a written priority list, not a surprise invoice.

3

Week 2 onwards: Ongoing support

Routine maintenance, monitoring and response run continuously from here. You receive a monthly report showing what was checked, what was fixed, and what we are watching next.

Straight Answers

Frequently Asked Questions

What do I actually get in a support plan?
Continuous monitoring, routine updates tested in staging first, ongoing performance work, security protection with daily backups, direct developer access with a one-hour response time, and hosting management if you need it. You receive a monthly report showing what was checked, what was fixed, and what we are watching next. No charge for the initial site health check, and no obligation to sign anything.
What platforms do you support?
We specialise in WordPress, WooCommerce, Magento (Adobe Commerce), Shopify, and Drupal. We also support custom-built websites and headless CMS configurations. If your platform is not listed, get in touch and we will confirm whether we can help.
How quickly do you respond to support requests?
Our average response time is under one hour during business hours. Critical issues - site down, security breach, or data loss - are handled immediately around the clock. Non-urgent requests are typically addressed within four business hours.
What does your monitoring cover?
We monitor uptime at 60-second intervals, page load speed, SSL certificate status, security threats, Core Web Vitals, plugin and theme update availability, and server resource usage. You receive a monthly performance report summarising all monitoring data and actions taken.
Do you offer support contracts?
Yes. We offer monthly support plans tailored to your needs. Plans include a set number of support hours, full monitoring, proactive maintenance, and priority response times. We also offer ad-hoc support for one-off issues if a contract is not the right fit.
Can you take over from my current developer?
Yes. We manage the transition carefully, including a full audit of your current setup, access handover, documentation, and any immediate fixes needed. Most transitions complete within a week with zero disruption to your website.
Where are you based?
We are based in Bromley, South East London, supporting websites for businesses across London, Kent, Surrey, Essex, and throughout the UK. All support is delivered by our in-house team.

Rather just talk it through? Call +44 (0) 20 8068 0360 and ask for the support team.

Free Site Health Check

Get a Support Plan Built Around Your Site

Tell us your site and we will look before we reply. Here is what comes back.

  • A review of your current hosting, security and backup coverage
  • Anything urgent flagged, ranked by risk
  • Where your performance sits against the 90+ PageSpeed target
  • A recommended support plan matched to how your site is actually used

Free. No pitch. A real person replies within one working day.

Get a Support Quote

Tell us your site and roughly what support you need. We will look before we reply.

We ask for your work email so we can look at your site before we reply.

Three services support leans on

A well-supported site still needs to be built well in the first place. These three sit alongside support most often.

AI-Enabled WebsitesStructured, fast builds that give maintenance less to fix in the first place.Cloud HostingManaged infrastructure with auto-scaling and a 99.95% uptime SLA.Performance OptimisationCore Web Vitals and load-time work that keeps the site fast as it grows.