How to increase job applications by 40.63%
The Challenge
Provide support for: 20+ websites, 5 x CMS platforms, 17 Stakeholders, Consolidate from 5 agencies
Goals & Objectives
Increase number of job applications across the group. Empower individual teams to take ownership of websites. Change stakeholder perception in regard to website support. Run a single unified process across all website properties. Allow flexibility while standardising and consolidating hosting, security and support.
Our Approach
Discovery - consisted of a series of meetings with various agencies, gathering documentation and web properties source code. Migration & Handover - once a baseline of knowledge was established, we benchmarked and consolidated all hosting under one Azure account for cost efficiency. Day-to-day Support - final and ongoing stage included set up and introduction of the new support process and platform.
Key Metrics
Job Applications / month
Tickets submissions / month
Tickets resolution time
The Results
Job Applications / month: ▲+40.63%. Tickets submissions / month: ▲+24. Tickets resolution time: ▼-67%.
Client Feedback
"From day one, the handover was seamless and the results went well beyond what we had anticipated. It gave us genuine confidence that we had found the right long-term partner for our digital estate." Marketing Director @ Sumo Group
"Acting as an extension of our own team, I know we can rely on EXPRE for continued support, digital development, and project delivery." Group Marketing Director, Communications & Marketing